The Smokehouse Unconditional Guarantee

For over 62 years, the New Braunfels Smokehouse has stood behind our guarantee that you must be completely satisfied, or we will make it right - with an appropriate exchange or refund.

Please contact our Customer Service Department at 1 (800) 537-6932 or customerservice@nbsmokehouse.com if you have any questions or concerns regarding our guarantee.

Important! We regret that we cannot extend our Unconditional Guarantee to orders for which we have been given an incorrect delivery address.