For over 62 years, the New Braunfels Smokehouse has stood behind our guarantee that you must be completely satisfied, or we will make it right — with an appropriate exchange or refund.
Please contact our Customer Service Department at 1-800-537-6932 or customerservice@nbsmokehouse.com if you have any questions or concerns regarding our guarantee.
NOTICE: We regret that we cannot extend our Unconditional Guarantee to orders for which we have been given an incorrect delivery address.
