Orders may be placed by phone, fax, mail order, or website. For more information, visit our How to Order page.
The hours of operation for Customer Service are 8am - 5pm Central Time, Monday - Friday. Please call
For your convenience, our phones are answered by operators 24 hours a day. Please call
We honor Mastercard, VISA, Discover, Diners Club and American Express.
Credit card charges are assessed at the time that the order is placed.
We offer discounts on orders of $500 or more. See the chart below to view the discount applied to a particular dollar amount. The discount will be deducted when we release your order.
| Amount of the Order | Price Discount |
|---|---|
| $500.00 - $1000.00 | 4% |
| $1000.01 - $1500.00 | 6% |
| $1500.01 - $2500.00 | 8% |
| $2500.01 - $3500.00 | 10% |
| $3500.01 - $5000.00 | 12% |
| Orders over $5000.00 | 15% |
It is best to allow us 24 hours to process and prepare your order for shipping. After that, your order should arrive at its destination within two days. Because we guarantee that your order will arrive in perfect condition, we use either FedEx or UPS shipping services that ensure timely delivery and delivery confirmation.
We only ship Monday - Wednesday for delivery within two days, except when holidays interfere. For faster delivery, ask about our overnight shipping rates.
We offer Standard two-day shipping which allows your package to arrive two days after your order is shipped from our facility. If you would like for your package to arrive sooner, you may choose to have your package shipped overnight at an additional charge.
We ship packages using our standard shipping method on Monday, Tuesday, and Wednesday of each week. During peak holiday weeks these shipping days may change.
If you wish to ship a package on Thursday or Friday, overnight shipping is required at an additional charge. Packages shipped on Fridays for Saturday delivery are also assessed a Saturday delivery charge.
No packages are shipped from our facility on Saturdays or Sundays.
We do our best to ship your package on the date specified by you, if possible, otherwise we will ship it on the next available shipping date. Your shipping date will be listed on your email order confirmation.
Orders received after 2:00 pm Central Time on Wednesday will be processed and shipped on the following Monday unless Next Day Delivery is requested.
Holiday ship dates are always subject to change. Holiday packages may be shipped earlier than requested to ensure holiday delivery or to accommodate carrier’s shipping schedules.
Unfortunately, we are unable to give you an exact delivery date, as weather conditions or other unforeseen circumstances may delay the delivery of your package. Estimated delivery date is 2 days after the package leaves our facility.
We are happy to ship our products to Alaska and Hawaii. We do charge an additional fee of $15 for packages sent to these locations. The $15 charge is applied per address.
At this time we are unable to ship to Canada, Mexico, Puerto Rico, APO/FPO boxes, or foreign countries.
Due to the perishable nature of our products, we do not ship to P.O. boxes, as we cannot guarantee the freshness of the product or the timeliness of its delivery when shipped via this method. If you do not have any other means of receiving a package, please call us at
When your order leaves our facility, a shipping confirmation will be sent to your email address. The shipping confirmation confirms the date of shipment and provides you with the tracking number of your package so that you may track its progress through the UPS or FedEx website.
Orders taken by phone, mail or fax are only acknowledged if they are over $100 in value and contain multiple ship-to addresses.
You may track your order by using the tracking number listed on your shipping confirmation, calling one of our customer service representatives, or logging in to your online account and clicking Order Tracking. You will need to have your order number to access this information.
We occasionally make our customer list available to other carefully screened firms who offer items that might be of interest to you. This is for mailing addresses only. Your email address will never be sold or given to any other company.
If you prefer not to receive these mailings, please send us a note to that effect. If you prefer to email us, contact us at: customerservice@nbsmokehouse.com. In your message, please include your full name. For more information, please view our Privacy Policy.
If you receive more than one of our catalogs, please let us know. Send the labels from each catalog and indicate which one you’d prefer to receive. We will remove the other(s) from our files.
