Privacy Policy

At New Braunfels Smokehouse, we respect our customers and understand that you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential. We are committed to upholding this policy and protecting your information. The policy belows explains our online information practices.

Information Collection & Use

Website Order Forms

Our online order form allows customers to request information and items. We collect each customer's personal (Name, Address & E-mail) and financial information (Credit Card Numbers) on that form. This information is used for order fulfillment and for contacting the customer, if necessary. In order to identify purchasing trends and patterns, your contact information and information about your purchases may be aggregated with other shopper's information. This information is shared with our marketing partner(s) and will be used to make our future marketing efforts more efficient. This information may also be used by our marketing partners to bring you offers of interest. If you do not want us to share your information, please let us know by writing, calling or e-mailing us at the following:

  • New Braunfels Smokehouse
  • Attn: Customer Service
  • P.O Box 311159
  • New Braunfels, TX 78131-1159

Financial information (Credit Card Numbers) collected on this site is used for fulfillment of the customer's order. We do not store these numbers on the website, but on our ordering system for use during future orders.

Shipment Recipients

In order to ensure correct fulfillment, we collect contact information for all of our recipients. We do not sell or rent any recipient contact information, but they may receive information from us about special offers and items we think they may find valuable.

Website Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we protect your information both online and offline. All credit card numbers are encrypted for your protection. During future checkouts, only the last four digits of your credit card will be displayed. All transaction information supplied from your web browser is sent to us by the best encryption software in use today (SSL). This protects information from compromise as it travels to us. Contact information (Name, Address & Telephone) supplied to us is stored in a secure database separate from the website so that outside access is not possible.

Internet Protocol (IP) Addresses

We may use your IP address to diagnose problems, administer the site, track user activity and analyze overall traffic patterns. There is no way that your IP address is attached to personally identifiable information.

Webpage Links

Nbsmokehouse.com may contain links to other websites Please be aware that nbsmokehouse.com is not responsible for the privacy policies of such linked websites. We encourage you to read the privacy policies of any website that collects personal information. This privacy policy applies solely to nbsmokehouse.com.

Email Communications

You may choose to receive e-mail communications regarding our site, items, services, offers or newsletters. These will only be sent with your permission and you may choose to opt-out at any time.

Notification of Future Changes

If any changes are made to this privacy policy, we will post those changes on this page. If at any point we decide to use personally identifiable information in a manner different from what is stated at the time of collection, we will not do so without gaining permission.

Contact Information

If you do not wish to receive e-mails, phone calls or catalog mailings, or you have questions or concerns, please contact us at:

  • New Braunfels Smokehouse
  • Attn: Customer Service
  • P.O Box 311159
  • New Braunfels, TX 78131-1159

Our Customer Service Department can be reached at customerservice@nbsmokehouse.com or toll-free at 1-800-537-6932.

Customer Experience

he New Braunfels Smokehouse is committed to the overall satisfaction of our customers. We are constantly reviewing your feedback to improve and enhance your shopping experience. Please contact us with any comments by e-mail or by contacting our customer service department toll-free at 1-800-537-6932.