Smokehouse Unconditional Guarantee

For over 68 years, the New Braunfels Smokehouse has stood behind our guarantee that you must be completely satisfied, or we will make it right — with an appropriate exchange or refund.

Please contact our Customer Service Department at 1-800-537-6932 or customerservice@nbsmokehouse.com if you have any questions or concerns regarding our guarantee.

NOTICE: We regret that we cannot extend our Unconditional Guarantee to orders for which we have been given an incorrect delivery address.